Returns
How do returns work?
We want you to love your experience with Chang's Ginseng Farm and your ginseng products. On the off chance that you don't, we're here to help!
As a Chang's Ginseng Farm customer, you're entitled to the following:
- A full refund on new and unopened products within 30 days of receipt.
- Chang's Ginseng Farm store credit on any opened products within 30 days of receipt.
- Chang's Ginseng Farm store credit on any opened products within 30 days of receipt.
Just send us an email to sales@changginseng.com with your order number and what item(s) you want to return, and we'll get you taken care of.
Please note that return shipping charges are responsibility of the purchaser.
退货
如何退回定单 ？
我们希望你能喜欢我们的产品。但是如果没有达到你的预期标准，我们非常乐意帮你退回货物。
作为张氏花旗参农场的顾客，你可以享受以下的服务：
收到产品如果未开封，凭收据30天内原款退还。
收到产品如果已开封，凭收据30天内可享用我们参行的信用额度，便于下次购买。
你只需将你的订单号和你所定产品名称和退货原因发送电子邮件至sales@changginseng.com，我们的工作人员尽快为你处理。
请注意：如果非因质量问题退货，寄回的邮费应由买方负责。